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Frequently Asked Questions

Got a question? You've come to the right place!

Thinking about importing a motorhome?
Talk to us today, that's our business.

How long does it take?

From the time you leave your motorhome in the UK we can generally have it in New Zealand and on the road in eight to twelve weeks, dependent mainly on compliance requirements on arrival.

How much will I save?

If this is done correctly, with depreciation allowances for the time you’ve used the vehicle before NZ taxation is calculated, you’re likely to make a substantial saving compared to the retail price of an equivalent model new in New Zealand – and you’ve had all your transport and accommodation taken care of whilst you tour Europe!

Why can't I import the vehicle myself?

It’s true that you could organise all this yourself but there’s a surprising amount of time involved. Even for us, with our established connections and knowledge of the system there are many hours of paperwork, many phone calls and lots of emails to ensure it all goes smoothly.

For example, there’s the paperwork to avoid British VAT. Before shipping you may have to find a place to have the vehicle steam cleaned, source a reliable shipping agent, organise Bills of Lading, etc.

Is it FOB or CFR on the ship?

Where’s the best place to insure it whilst in transit?

What do you need for Customs and MAF clearance when it arrives in New Zealand?

Is it best to use a Customs agent?  Where do I find one who's reasonable?

Then you have to modify the vehicle to New Zealand standards.

If you’ve decided to go to Europe to use the vehicle you’ll be doing all this whilst you’re 12,000 miles from home, travelling around and difficult to contact.

Plus, this is just the beginning because you haven’t even started with the complications of New Zealand certification.

Motorhomes are classified as modified vehicles and attract special attention from the New Zealand Transport Agency.  Recent rule changes have made motorhome importation and certification much more complex than it was even quite recently. You’ll need specification sheets from both the base vehicle manufacturer and the motorhome builder.  If the chassis was made by a third party, such the German company, AL-KO, you’ll need specifications from them too. Some of these documents may not be in English and will need authorised translations.

As you can probably image, all of this can become very stressfull!

Castle European will take care of everything for you.  Just one error in this complex procedure could cost you many times our fee.

A word about imported motorhome compliance in New Zealand...

Compliance is becoming more and more complex. It doesn’t matter if the company that built your vehicle builds ten thousand a year to European standards – if it doesn’t display the correct standards plates and numbers the NZTA will consider it to be a 'Low Volume Vehicle' and may require it to be inspected by a specialist engineer. This procedure differs depending on the maximum gross weight.

Vehicle specifications are constantly changing and occasionally New Zealand requirements are out of line with European standards. Sometimes with minor modification this can be easily rectified, sometimes it can be extremely expensive and some things can't be fixed at all – like emission standards. Obviously it’s wise to avoid models requiring extensive alterations.

Apart from the cost in dollars, it can take many months to make the changes and gain certification. Compliance has become a minefield of complex requirements.

If you’re thinking of importing your vehicle yourslef,  we strongly recommend you do your homework very carefully in this area. Make sure you choose a vehicle which requires only minor modifications for New Zealand compliance. There are some vehicles which don’t comply and cannot be made to do so at any cost and Importing one of these would be financially catastrophic for you.

What about depreciation?

We can access used vehicles, but because of the tax concessions enjoyed only on a new motorhomes purchased in the UK and exported from the EC, buying ‘nearly new’ can be more expensive than buying a brand new motorhome.

Generally, only vehicles older than around three years are cheaper than new vehicles, but there are a lot of variables and there’s no hard and fast rule.

Talk to us if you wish to consider purchasing a used vehicles. We have access to a large range.

In mid-2010 the New Zealand regulations regarding emission standards were relaxed for new immigrants or returning residents who had been outside New Zealand for more than 21 months and who wished to import a vehicle which they had owned for more than twelve months.

Can I import a Japanese campervan?

Castle European does not currently import Japanese imported campervans, but there are many different makes and models we can import on your behalf.

Can I import a Berker motorhome?

We don’t only import motorhomes, Castle European are also the Berker stockists for New Zealand.  Check out our adverts on Trade Me for all stock available or visit our For Sale page.

What are the advantages of importing a camper?

People often think, why import a camper when you can buy one off the yard in New Zealand?  Depending on the exchange rate at time of purchase and what is for sale in the NZ market, you can usually save money by importing a campervan or motorhome.  Also, there are some makes/models you can’t purchase in New Zealand.

Using your motorhome in Europe

If you wish to collect your vehicle in the UK for a trip around UK or Europe before shipping, we can have it in a ready-to-go condition awaiting your collection.  Check out the process of how it all works.

In some circumstances, we can even have someone meet you at the airport or a nearby railway station on your arrival.

Castle European aims to make your purchase as hassle-free and as pleasant as possible.

There are restrictions on what you can legally drive in the UK/EU using an overseas driving licence and you should familiarise yourself with these rules, and other requirements, before deciding to go ahead on your trip.

A good starting point for information is the travel tips page, advising on the do's and don'ts of motorhome touring, along with lots of Europe travel information.

Please note that all information supplied is given in good faith but should be checked with the relevant authorities.

What happens after I've toured Europe and I'm ready for home?

Once your trip is complete we’ll organise to ship your vehicle back to New Zealand using specialist shippers.

Your motorhome will be carried below deck, out of the weather, on a purpose built vehicle carrier.

On arrival in New Zealand we’ll take the vehicle through the NZ Transport Agency’s compliance procedure and we can register it and deliver it to you if you wish.

Foreign exchange and transferring funds

When it comes to transferring funds overseas to your family, friends or for another reason, Castle European recommends working with OFX, who are a reputable foreign exchange provider. 

OFX ; Save now with smarter money transfers - fast, efficient and great rates.

Thought of something else to ask..?

If there's something else you'd like to know, we're more than happy to talk to you and guide you through the process.

"We found Castle European very professional throughout the whole process and always available to talk through any queries we had. Nothing was too much trouble."

Paula and Jack Nelson

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